Version 1.2
Effective Date: July 1, 2025
This Privacy Policy outlines how we, Senso.ai Inc. (together with our affiliates, "Senso", "we", "our" or "us") gather, use, disclose, and handle your personal information when you utilize our website and other platforms where we act as a data controller and provide a link to this Privacy Policy. This includes, but is not limited to, your use of our website, products, application programming interfaces ("APIs"), and services (collectively referred to as our "Services") for business purposes. We also detail your privacy rights and how you can exercise them in our "Rights and Choices" section.
At Senso, we prioritize your privacy and are dedicated to safeguarding the information we gather about you or from you. Our practices regarding Personal Information we collect when you use our Services are described in this Privacy Policy. This policy does not apply to content processed on behalf of our business offering customers, such as our API. Our use of such data is governed by our customer agreements that cover access to and use of these offerings.
For the purpose of this policy, "Personal Information" refers to any data that identifies or relates to you. We collect the following types of Personal Information:
When you sign up for a Senso account, request information about our Services, or apply for job opportunities, we may collect identifiers such as your name and email address. If this information is not provided, we might not be able to manage your account. We may also collect indirect identifiers (e.g., "USER12345").
If you choose to purchase access to our Services, we will gather your payment information. Without this information, we will not be able to process your payment.
If you apply for a job with us, we may gather professional data such as your employment history, qualifications, and other information contained in your CV or résumé.
Our Services allow you to submit text, files, or other materials ("Inputs"), which generate responses based on these Inputs ("Outputs"). If you include personal information in your Inputs, we will collect that data, and it may be reproduced in the Outputs. However, Inputs and Outputs are subject to strict retention periods and we take measures to anonymize such Inputs and Outputs when using them for our purposes as a controller.
As you interact with our Services, we collect information about the questions you ask and the responses provided. This could include the timing, frequency, pattern, and context of interactions with our Services. This information is anonymized and used to provide analytics and insights.
When you use our Services, we might receive certain technical data automatically. This includes, but is not limited to, your device type, IP address, device identifiers, information about your device and operating system, your browser information, internet service provider, information about the links you click and pages you view, and other information about how you use our Services. If your device experiences an error, we may also collect data about the error.
As we use third-party language models (for example, OpenAI's model) to provide our Service, we may collect and use data provided by these models. Please note that while we anonymize the data used for analytics and insights, we cannot control how these third-party providers handle the data. We recommend reviewing the privacy policies of these third-party providers for further information.
We may use your Personal Information for the following purposes:
We may aggregate or de-identify Personal Information such that it no longer identifies you. We might use this information to analyze the effectiveness of our Services, to improve and add features to our Services, and to conduct research. Occasionally, we may analyze general behavior and characteristics of users of our Services and share aggregated information like general user statistics with third parties, or make such information publicly available.
We use the questions you ask and the responses provided by our Services to generate analytics and insights. These insights may be provided to you or your organization to understand usage patterns, improve user experience, or guide the development of new features or services.
Senso and our service providers use cookies, scripts, and similar technologies ("cookies") to manage our Services and to gather information about you and your use of our Services. These technologies help us recognize you, customize or personalize your experience, recommend additional products or services, and analyze the use of our Services to make them more beneficial to you.
Most browsers permit you to remove or manage cookie functions and adjust your privacy and security preferences. For information on how to do this, access the "help" section of your browser or visit http://www.aboutcookies.org/how-to-control-cookies. However, please note that disabling our cookies may prevent you from taking full advantage of our Services.
Senso will disclose personal data to the following categories of third parties for the purposes explained in this Privacy Policy:
Senso shares the categories of personal data mentioned earlier among its affiliates and related entities. Our affiliates may use this personal data in a manner consistent with this Privacy Policy.
Senso may share the categories of personal data described above with service providers and business partners for various business purposes, including website and data hosting, compliance with industry standards, research, auditing, and data processing.
When you join Senso in connection with a business account, the administrators of that business account may access and control your Senso account, including being able to access your Inputs and Outputs.
We retain your Personal Information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. We determine the appropriate retention period for Personal Information based on the amount, nature, and sensitivity of your Personal Information, the potential risk of harm from unauthorized use or disclosure of your Personal Information, whether we can achieve our purposes through other means, and on applicable legal requirements.
We take security seriously and have implemented security measures designed to protect your Personal Information. These measures include encryption of data and using firewalls to protect against unauthorized access to our systems. However, no system can be completely secure, and we cannot guarantee that communications between you and Senso, the Services, or any information provided to us in connection with the information we collect through the Services will be free from unauthorized access by third parties.
We recommend that you do your part in maintaining the security of your data. If you believe that your account has been compromised, please immediately contact us at support@senso.ai.
Depending on your jurisdiction, you may have certain rights concerning your Personal Information. These rights may include:
To exercise any of these rights, please contact us at support@senso.ai. We will respond to your request within a reasonable timeframe.
Our Services are not intended for and may not permissibly be used by individuals under the age of 13. Senso does not knowingly collect personal data from persons under 13 or allow them to register. If it comes to our attention that we have collected Personal Information from such a person, we may delete this information without notice. If you have reason to believe that this has occurred, please contact customer support at support@senso.ai.
We may modify this Privacy Policy from time to time. We will notify you of changes by posting changes here, or by other appropriate means. Any changes to the Privacy Policy will become effective when the updated policy is posted on the Services. Your use of the Services or your provision of Personal Information to us following such changes indicates your acceptance of the revised Privacy Policy.
If you have any questions or comments about this Privacy Policy, Senso privacy practices, or if you would like to exercise your rights and choices, please contact us at:
We are committed to working with you to obtain a fair resolution of any privacy concern.